Business Details
14 Years
experience
AI-Powered Customer Loyalty Solutions
Founded in 2012, our company has evolved into a leading provider of AI-driven customer loyalty solutions for B2C enterprises. We specialize in transforming how businesses identify, understand, and motivate their customers through our comprehensive platform, which integrates customer data management, loyalty marketing, and predictive analytics. Built on extensive research and development, our platform empowers organizations globally to optimize retention strategies and marketing ROI. With a proven track record serving 600+ clients across 19 countries and managing over 160 million user profiles, we combine advanced machine learning algorithms with intuitive tools to deliver personalized customer experiences.Our commitment to innovation is reflected in our 40+ pre-built integrations and scalable architecture that adapts to evolving business needs. Our team of industry-recognized experts brings decades of combined experience in marketing technology, data science, and enterprise solutions to every client engagement. We maintain rigorous compliance standards with global data regulations while delivering transparent reporting and actionable insights. Our platform's ability to unify fragmented data sources and automate customer segmentation has established us as trusted partners in customer retention strategies.
Services
Customer Data Platform
Loyalty Management
Offer Management
Marketing Orchestration
Gift Cards
Stored Value Solutions
AI Retention Marketing
Audience Segmentation
Predictive Analytics
Omnichannel Communication
Details
- Year established: 2012
Highlights and features
- We offer AI-powered personalized marketing solutions for enhanced customer retention.
- Our platform serves 600+ companies globally with 160M+ user profiles.
- 40+ pre-built integrations ensure seamless connectivity with existing systems.
- Real-time data analytics and machine learning drive optimized marketing outcomes.
- Proven success helping clients achieve measurable improvements in customer retention.
Services
Customer Data Platform
Centralizes customer data from multiple sources to create unified profiles and enable real-time decision making. Our platform employs machine learning to analyze behavioral patterns and transactional data. This enables businesses to deliver personalized experiences while maintaining compliance with global data regulations.
Loyalty Management
Creates personalized loyalty journeys using AI-driven segmentation and automated customer engagement strategies. Our solution tracks customer behavior across channels to optimize retention programs. Advanced analytics predict churn risk and recommend targeted interventions to maintain customer relationships.
Offer Management
Automates personalized offer delivery based on predictive analytics and customer behavior patterns. Our system optimizes offer timing and channel selection using machine learning. Real-time performance tracking enables continuous improvement of promotional campaign effectiveness while maintaining profit margins.
Marketing Orchestration
Coordinates cross-channel marketing efforts through automated workflows and AI-assisted content optimization. Our platform unifies customer messaging across email, SMS, and digital channels. Dynamic segmentation ensures consistent, personalized customer interactions while providing comprehensive ROI analytics.
Gift Cards & Stored Value
Manages digital gift cards and stored value programs with multi-channel redemption options. Our system tracks balances and customer behavior across physical and digital platforms. Automated marketing campaigns help convert gift card users into repeat customers while minimizing fraud risks.
People
Ned Moore
Executive Chairman of the Board
A Villanova Economics graduate, Ned focuses on advancing our mission and driving growth. He has received the Temple's IT Innovator of the Year and PACT's Technology CEO of the Year awards.
Craig Hauben
Chief Executive Officer
Craig leads our strategic direction and operational execution. With extensive experience in technology leadership, he brings vision and expertise to our customer retention solutions development.
Mark Pollock
Chief Financial Officer
Mark manages financial operations with a CPA background and experience in strategic financial leadership. He brings fiscal discipline and business strategy expertise to our organization.
Ed Dunkelberger
Chief Information Security Officer
Ed safeguards digital assets and ensures regulatory compliance. He collaborates across teams to align security practices with business objectives while maintaining industry-standard protection measures.
Joe Pino
SVP, Strategy
With an MBA from Villanova, Joe leads sales engineering and solution design across key verticals while connecting business objectives with technical implementation requirements.
Questions
What is Clutch Holdings's core offering?
We provide an AI-powered customer loyalty platform that helps B2C companies optimize retention strategies through personalized marketing and real-time data analytics.
How does your platform improve customer retention?
Our machine learning algorithms analyze customer behavior to create personalized experiences, automate segmentation, and deliver targeted offers at optimal engagement times.
What industries do you serve?
We support clients across 19 countries in specialty retail, hospitality, healthcare, consumer packaged goods, and other B2C sectors with tailored loyalty solutions.
How do you handle data integration?
Our platform features 40+ pre-built integrations and an open API framework to unify data from POS systems, CRM platforms, and third-party sources.
What reporting capabilities do you offer?
We provide customizable dashboards with real-time performance metrics, customer segmentation analysis, and ROI tracking for marketing campaigns.
How do you ensure data security?
Our platform implements 24/7 fraud monitoring, randomized data generation, and compliance with global data regulations for secure customer information handling.
