Business Details
Your Trusted Partner for Customer Communications Solutions
OSG delivers customer communication solutions that exceed client expectations and meet consumer preferences. With over 50 years of experience, we are a leader in Customer Communications Management (CCM), combining experienced leadership with best-in-class solutions, technology, and capabilities. Our comprehensive suite of products drives action, loyalty, and retention for 4,400 clients. We serve our clients with over 1 billion print and digital communications annually. Our national production footprint ensures efficient management of critical, transactional, and direct mail communications.We specialize in predefined journeys, digital-native solutions, and payment processing, ensuring regulatory compliance across industries. Our expertise in billing and payment journeys makes us a trusted leader in secure and compliant communications. Our team is committed to putting people first, staying customer-focused, working collaboratively, doing what is right, and making things happen. We empower organizations to deliver enhanced customer experiences through data-driven journeys that are impactful, secure, and engaging at scale.
Services
Customer Communications Management
Predefined Journeys
JourneyConnect Orion AI
Lockbox Payments
Self-Service Portal
Multichannel Communications
Payment Solutions
Delivery Orchestration
Data-Driven Content
Regulatory Compliance
Highlights and features
- We offer 50 years of expertise in Customer Communications Management (CCM).
- We provide predefined customer communication journeys tailored to industry needs.
- Our digital-first approach seamlessly integrates print and digital channels.
- We maintain a national production footprint for efficient communication delivery.
- We prioritize security, compliance, and customer satisfaction across all services.
Associations and certifications
- SOC 1 Type II
- HIPAA
What people say
Supportive and knowledgeable team
Understands our business
Always responsive to needs
Services
Customer Communications Management
OSG provides end-to-end Customer Communications Management (CCM) solutions that integrate print and digital channels. Our services ensure regulatory compliance while enhancing customer engagement through personalized, data-driven messaging. With 50 years of expertise, we help clients streamline billing, payment processes, and multichannel communications.
Predefined Journeys
Our predefined journeys automate triggered communications tailored to industry-specific needs. By delivering timely, relevant messages across channels, we enhance customer engagement and reduce operational costs. These plug-and-play solutions support financial, healthcare, and insurance sectors with compliance-ready workflows.
JourneyConnect Orion AI
JourneyConnect Orion leverages AI and predictive analytics to orchestrate intelligent, personalized communications. It unifies data across touchpoints, segments customers dynamically, and automates next-best messaging. Designed for regulated industries, it ensures compliance while improving retention and reducing costs.
Lockbox Payments
OSG's Lockbox service accelerates check processing and improves cash flow through automated deposit solutions. It converts paper checks into electronic payments, reduces manual handling, and offers fraud protection. Ideal for businesses with high check volumes, it ensures secure, compliant transaction management.
Self-Service Portal
The Self-Service portal empowers clients to manage communications independently. Users can update content, schedule ad hoc messages, and adjust digital assets in real-time. This reduces dependency on IT teams, speeds up time-to-market, and ensures consistent, brand-aligned messaging across channels.
People
Dean Cherry
Chief Executive Officer
Dean Cherry brings 35+ years of leadership in print and mail industries. As CEO, he focuses on scaling businesses, enhancing customer satisfaction, and building high-performing cultures. He holds a BS in Finance and an MBA from Murray State University.
Bob Nelson
Chief Revenue Officer
Bob Nelson has 25+ years of revenue growth expertise. As CRO, he drives sales strategy and client engagement. He previously led sales teams at RR Donnelley and IonQ, holding a BS in Business Administration from the University of Southern California.
Mike Barenklau
Chief Operating Officer
Mike Barenklau specializes in operational leadership with a focus on efficiency and customer satisfaction. Prior roles include Senior VP at RR Donnelley. He holds a BS in Electrical Engineering from South Dakota State University.
Brett Shroll
Chief Financial Officer
Brett Shroll brings 25+ years of financial leadership across industries. As CFO, he oversees global business development and financial strategy. He holds a BBA and MBA from the University of Wisconsin-Whitewater.
Gautam Anne
Chief Information Officer
Gautam Anne has 25+ years of experience in technology leadership. Responsible for OSG's digital transformation, he previously held senior roles at Pitney Bowes and Oracle. He holds a BS in Electrical Engineering and an MS in Computer Science.
Questions
What industries does OSG serve?
OSG serves financial services, healthcare, insurance, telecommunications, property management, government, and utilities sectors with tailored communication solutions.
Is OSG's communication platform compliant with industry regulations?
Yes, OSG ensures compliance with standards like HIPAA, SOC 1 Type II, and PCI through secure, audited processes.
How do OSG's predefined journeys work?
Predefined journeys automate triggered communications across channels, enhancing engagement while reducing costs to serve clients.
What payment solutions does OSG offer?
OSG provides multichannel payment options, including Lockbox processing, scan-to-pay, and recurring payment solutions, accelerating cash flow.
Can clients control their communications independently?
Yes, OSG's Self-Service module allows clients to make real-time updates, manage assets, and send ad hoc messages without IT dependency.
